How To Provide Coaching For Your Call Center Agents

Thinking of getting that special someone on your list a new PC for the holidays? Wondering what brand of PC is the best? The dirty truth is all computers these days are pretty much the same conglomeration of processor, memory, and hard drive. Oh yes, there are the tweaks that some manufacturers add to the mix, but unless you are a full time gamer or professional videographer, these likely mean little to you.

10) Focusing on “I” rather than “you!” Look at your webpage and make sure that it talks about the customer and his problem more than it talks about you, your company, and your products. Your customers don’t really care about you. They care about how you can help them! Read through you copy and make sure that it answers that question. Make sure that you’re not talking about yourself too much, and that when you do talk about yourself, it’s answering the question of how you can help the reader.

You can also try being a call center tijuana agent, legal transcription or medical transcription. These are jobs that are in high demand nowadays. And it is quite a relief that you can have this job even at home.

On the other side of the spectrum you have Clear Forced Continuity where the terms of the program are clearly stated near the order forms or links to the order forms. You ethically bribe the customer to sign up for a free 7 to 30 day trial for whatever your continuity program may be-whether it’s a membership site or a newsletter or coaching program.

7) Using the wrong or too many fonts. When you use different sizes and colors of letters on your webpage you need to have a real reason. When you highlight or underline text on your webpage you need to have a logical reason.

5) Not offering proof of statements. It’s natural for you to say how great you and your product are. Therefore, that means nothing to potential customers. Get other to share how your product improved their lives. Use media interviews, and statements by officials in professional organizations, to provide third-party validation.

The nature of such calls is the greatest source of stress in the answering service sector. After fielding such a call, the agent is more likely to lose focus and become distracted. This, in turn, affects the performance at the phone answering desk. Such calls serve no purpose, either for the BPO firm or for the caller. Telemarketing agents are known to quit their jobs because they couldn’t handle the abuse any further. Other than personal insults, there are boos for fake accents and pseudonyms that these telemarketing services agents use. Only the mentally tough can stand up to this constant, continued challenge.